Frequently Asked Questions
Everything you need to know about your Clinikally experience.
How long does it take for my order to be delivered?
Standard shipping typically takes 3-5 business days for metro cities and 5-7 business days for the rest of India. You will receive a tracking link via SMS and email once your order is dispatched.
Are the products sold on Clinikally authentic?
Yes, 100%. We source all our products directly from authorized brand distributors or the manufacturers themselves to ensure you receive genuine, high-quality skincare and wellness essentials.
What is your return and refund policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging to be eligible for a refund.
Can I consult a dermatologist through Clinikally?
Yes, Clinikally offers online dermatology consultations. You can book an appointment through our 'Consult' section to receive a personalized treatment plan from a certified specialist.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How can I track my order status?
Once your order is shipped, you can track it in real-time by visiting the 'My Orders' section on our website or by clicking the tracking link sent to your registered email address.